welcome to the site. i created kevparkin.com to share my experiences of the change management cycle. change is about communication first and foremost. the textbooks talk a lot about systems, methods and the various diagrams and documenting tools that you can use to achieve everything from requirements gathering, to test and deployment of a technical solution. but very few of them go into any real detail about what it's like to work in change management on a day to day basis. i've had people cry on my shoulder and seen people carted out the door, i've seen near miracles happen and disasters. if a business analyst, project manager, scrum master, or agile coach ever tell you they haven't had a catastrophe then they are probably lying.